Could you get help paying water bills?

Oct 31, 2023 | Bills, Water

A study by water regulator Ofwat published earlier this year revealed that 70% of UK customers don’t know that they could receive help paying water bills from their supplier.

The research also showed more than half of customers had struggled to pay bills over the last year, making it more important than ever that everyone knows about the support available.

Read on for more information on the different ways you can get help paying water bills.

Looking for more ways to save on utilities? Please Connect Me make setting up and switching utilities simple, whether you’re moving home or looking for a better deal. Find out more and sign up for free today here!

How much will my bills be? Find out with our Utility Bill Calculator ›

Help paying water bills from the WaterSure scheme

In England, all water suppliers are part of the WaterSure scheme. Under the scheme, a household’s water bills are capped at the average for their area. If they use less than this average then they will only pay for the amount they use.

In order to qualify for the scheme, you must meet three criteria. First, you need to have a water meter installed to measure your usage. Secondly, you need to be in receipt of one of the qualifying benefits. Third, you must have a high essential use of water.

You can read more about these criteria and find out if you qualify here.

If you do qualify, the process of applying for help paying water bills is simple. Each water supplier has a form available on their website which you will need to complete. You’ll also be asked to submit evidence that you qualify.

Customers in Wales can claim support through the similar WaterSure Wales scheme.


More water bill support from suppliers

Water suppliers also offer additional support to customers struggling to pay their water bills under their own schemes. The help paying water bills comes in the form of either a discount on the total bill or a cap on the annual cost.

The qualifying criteria vary from supplier to supplier. Usually, you are eligible if your household income is below a certain threshold or if you are in receipt of certain benefits.

You can read more about each supplier’s scheme and who is eligible here.

Severn Trent Water and Thames Water also offer a sole-occupant discount under specific circumstances. If you request to have a water meter fitted and the supplier can’t do so you can inform your supplier you live alone to receive a discount on your unmetered water bill.

Not sure about the difference between metered and unmetered water? Read more here.


Other ways to lower your water bills

If you don’t qualify for help paying water bills, you might still be able to cut your spend. If your property has a meter fitted then your bill is based on the amount of water you use. Cutting your water use at home and in the garden will see your bills drop too.

There are several schemes in place offering help paying water bills to UK customers, but navigating them can be overwhelming. If you’re struggling to pay your water bill your first step should be to reach out to your water company. Not only will they let you know if you qualify for one of their programmes, they may also be able to set up a payment plan or help you manage the cost in other ways.


Read more about water in the UK:

Should I move to a home with a Heat Pump?

Should I move to a home with a Heat Pump?

More and more movers are looking for energy-efficient homes, and a heat pump is at the top of many wishlists. There are several factors driving people to move into greener properties. A recent survey by Knight Frank found that 35% of home buyers would look for a more...

read more
The January 2024 energy price cap has been announced

The January 2024 energy price cap has been announced

Ofgem, the UK regulator for energy, announced the new January 2024 energy price cap yesterday. The new price cap, which is effective from the 1st of January next year, sets the maximum per-unit cost energy suppliers can charge customers on a variable energy tariff....

read more
How much will you spend on household bills in 2024?

How much will you spend on household bills in 2024?

How much should you expect to spend on your household bills in 2024? Unfortunately, it looks like household bills will rise again in the UK next year. Here are our predictions for how you can expect your bills to change in 2024.   How much will my bills be? Find...

read more

Never stress about moving again.

Get all your utilities sorted, for free.

Start now
Never miss an offer again!
Exclusive offers & money saving tips

© Please Connect Me

Privacy Policy | Terms & Conditions

Our Services
About us


Support centre
Cookies settings
Sign up to our newsletter
For exclusive offers, money saving tips & more