Things that are important to us
Our customers entrust us with the enormous responsibility of helping them manage utility set ups at their new homes. It is very important to us that our customers are treated with the highest professional standards and conduct at all times.
Here are a few things that we think we are doing right.
We treat our customers, partners, providers, colleagues and ourselves with upmost respect.
We are 100% transparent and honest in all dealings.
We acknowledge our mistakes, fix them, learn from them, and move on. We strive to be better everyday – personally, professionally and collectively.
When will I hear back from you?
We guarantee to respond to your application within 1 business day, however you'll usually hear from us sooner. Running our comprehensive checks on your new property typically takes 1-5 working hours, and we'll be in touch straight after to set up a call.
How long will the call take?
A typical call covering all your essential services takes around 20 to 30 minutes. We know your time is valuable, so we'll handle as much of the call as we can.
Why is your service free?
We're paid a referral fee by service providers for some of the connections we help you with, meaning we can provide our service for free.
Why do you need to call me?
For many registrations there is compulsory information that must be relayed via a recorded call. Wherever possible, we will always try to complete your registrations in the way that suits you best.
What do I need to do?
No prior preparation is required as our friendly Connections Experts will explain everything to you on the call.