Guide to cancelling Sky TV, Broadband, Mobile & more

by | Jul 14, 2023 | Moving Guides, TV

Just like Virgin Media, Sky is a very popular choice for entertainment and internet services in the UK. However, circumstances may arise where you need to cancel your Sky subscription or consider switching providers. In this article, we will provide you with step-by-step instructions on how to cancel your Sky TV and Broadband subscriptions with ease.


Review your contract

Take a moment to review your contract with Sky, paying attention to any terms related to cancellations, notice periods, and fees.

Sky TV

To cancel Sky TV, you need to give 31 days’ notice, which can’t end before your minimum term finishes unless you’re within your cooling-off period.

Sky Broadband

To cancel Sky Broadband, you need to give 14 days’ notice unless you’re within the cooling-off period

Sky Mobile

You can cancel Sky Mobile anytime by requesting a PAC (Porting Authorisation Code) or STAC (Service Terminating Authorisation Code) if you’re switching to a new provider. However, If you’re within your minimum contract term, then early termination charges will apply.

A cooling-off period refers to the initial part of the contract, during which you can cancel your package without incurring an exit penalty. Once this period has ended, you’ll usually be required to keep your contract for the agreed minimum term or pay an early exit fee. Learn more


Finishing your Sky contract

If your contract is due to expire, cancelling Sky is a simple process. Very often, if you are switching to another provider, they will likely notify Sky for you once you’ve placed your order.

However, if you are switching to:

  • Virgin Media
  • BT’s Ultrafast plans
  • Any other fibre-to-the-premises (FTTP) deal,

These providers do not share the same infrastructure as Sky. You will have to contact Sky directly to switch you to the new supplier’s network.


Cancelling Sky when you’re still under contract

If you want to cancel your Sky broadband before the end of your contract, it is crucial to be aware of potential early termination fees unless you’re cancelling within the 31-day cooling-off period. The exact amount of these charges will vary based on the remaining duration of your contract.

If you’re looking to save money by switching to a better deal, it’s worth evaluating the potential cost savings over time, even if it involves paying a cancellation fee.


Avoid paying termination fees

There are several ways to avoid cancellation fees when cancelling Sky broadband.


Contacting Sky

To get in touch with Sky’s customer service, you can:


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