What happens after I switch my energy through Please Connect Me?

Mar 7, 2018 | Articles, Electricity & Gas, Services


How the process works

Here at Please Connect Me we always advise new homeowners and tenants to switch their energy plan when they move in. This is because energy companies will place new residents on their standard or variable tariff, which is usually the most expensive tariff around. For the sake of a quick call, you could end up saving around 30% on your energy bills.

According to the latest figures from Ofgem that works out to be £350 per year! In many cases the service will be better, and our Connections Experts will make the process simple, pleasant and hassle-free.

Here’s a rundown of how the switching process works when you use our free service.


Enter your details on our website

Fill out our easy application form on our website. Once we receive this information, we’ll work out the best value energy deals available for your home. We’ll then get in touch to arrange a good time to call.


Get connected in one call

In just one phone call we can set you up with a new supplier and tariff for your new home, to help you get some of those sweet, sweet savings. We’ll talk you through your different options to ensure we find the right plan for you, answer any questions you have about the switch, and guide you through the process every step of the way.


What happens next?

We will submit an energy switch request to your new supplier. You’ll then start a compulsory two week ‘cooling off period’. During this time, you have the right to change your mind and cancel the energy switch for any reason.

Once this two-week period has ended, your new supplier will let your current supplier at the new property know about your switch. Between them they will arrange a date to switch your energy supply.


How long will the switchover take?

Including the two-week cooling off period, the  process takes around three weeks to switch your energy supply to your new provider.


Will there be any interruption to my energy supply?

Rest assured that when you switch energy supplier there will be no interruption to your supply. The lights will still turn on and the boiler will still be running – all that will change is that you’ll be paying less for your energy! You won’t need any new pipes or cables, so don’t worry about engineers having to pay a visit. it really is that simple.


How will my new supplier get in contact with me?

Your new supplier will send you a welcome pack and/or welcome email. This will confirm all the details of your new plan that we will have discussed over the phone with you. Keep this letter or email handy as it will contain lots of useful information, including your account number and unit rates.


How does the energy switchover work?

Your new supplier will confirm the date your energy supply will switch over. It is highly recommended that you take a meter reading on this date. This reading will then be used as the closing reading with your old supplier, and the opening reading with your new supplier.

The final step in the process is for you to pay your final bill to the previous supplier.

Now sit back, relax and enjoy all the money we’ve helped you save!


Never stress about moving again.

All your utilities sorted. For free.

Sign up with your new address