Terms & conditions

These Terms and Conditions (the “Agreement”) are entered into between Please Connect Me Limited, a company registered in England and Wales with registered office at [INSERT REGISTERED ADDRESS], company number [INSERT COMPANY NUMBER], (“we,” “us,” “our”), and the individual subscriber (“you,” “your”). By subscribing to and using the Connect+ Service, you acknowledge and agree to the terms of this Agreement.

1. DEFINITIONS

1.1. “Connect+ Service”: A subscription-based service provided by Please Connect Me Limited, designed to assist UK residents with the setup, management, and coordination of utilities and related household services, including but not limited to electricity, gas, water, council tax, internet, and pay TV.

1.2. “Subscription Fee”: The monthly charge of £10 payable by the subscriber for access to the Connect+ Service, billed in advance for each Billing Cycle.

1.3. “Stripe”: The third-party payment processor engaged by Please Connect Me Limited to securely process subscription payments on behalf of the subscriber.

1.4. “Billing Cycle”: A recurring monthly period that begins on the date of successful subscription payment and determines the duration for which the subscriber has access to the Connect+ Service.

1.5. “Subscriber” or “You”: The individual who registers for and uses the Connect+ Service under the terms outlined in this Agreement.

1.6. “Third-Party Providers”: Utility and service providers (e.g., electricity suppliers, internet companies, and council tax authorities) with whom Connect+ coordinates on behalf of the Subscriber.

1.7. “Cancellation Request”: A formal notification sent by the Subscriber to Please Connect Me Limited, requesting termination of the Connect+ Service.

1.8. “Personal Data”: Any information relating to an identifiable individual that is provided by the Subscriber to Please Connect Me Limited for the purpose of delivering the Connect+ Service, as defined under the UK General Data Protection Regulation (UK GDPR).

1.9. “Agreement”: These Terms and Conditions, which constitute the full contractual arrangement between Please Connect Me Limited and the Subscriber regarding the Connect+ Service.

2. SERVICE DESCRIPTION

2.1. The Connect+ Service is provided on an “as-is” basis and is intended to simplify the setup, management, and coordination of household utilities and related services for residents in the United Kingdom.

2.2. Subscription grants you access to the Connect+ service, which includes support to manage utilities such as electricity, gas, water, council tax, internet, and pay TV. The service also includes but is not limited to:

• Speaking with utility and service providers on your behalf
• Support with billing issues
• Proactive updates to ensure customer pricing is optimised
• Complimentary support with closing down services when you move out of your property

2.3. While the Connect+ Service aims to streamline your experience, it depends on accurate information provided by you and the availability of third-party services. Connect+ is not responsible for service delivery or performance by utility providers.

3. SUBSCRIPTION FEES AND PAYMENT TERMS

3.1. You agree to pay the Subscription Fee of £10 per month, which will be billed in advance for each Billing Cycle. The Billing Cycle will begin on the date of your initial subscription and will renew automatically at the start of each subsequent month unless you cancel your subscription in accordance with the terms of this Agreement. The Subscription Fee is subject to change, but we will notify you in advance of any changes to the fee structure.

3.2. Payments for the Subscription Fee will be processed automatically through Stripe, using the payment details you have provided to us. By providing your payment details, you authorize us to charge your chosen payment method on a recurring basis for each Billing Cycle. You are responsible for ensuring that your payment details are accurate and up-to-date. In the event that your payment method is declined, we may attempt to process the payment again. Any fees or charges imposed by your bank or payment provider for unsuccessful transactions are your responsibility.

3.3. If payment is unsuccessful, we may suspend or terminate your access to the Connect+ Service until payment is successfully processed and received. We will notify you of the payment issue and provide an opportunity to update your payment details. If payment is not resolved within a reasonable period, we reserve the right to terminate your subscription and discontinue your access to the service. Reinstatement of access may be subject to the payment of any outstanding fees and applicable reinstatement charges.

4. CANCELLATION AND TERMINATION

4.1. You may cancel your subscription by notifying us at least one (1) day before your next Billing Cycle. Cancellation requests must be sent via email to support@pleaseconnectme.co.uk or through the Please Connect Me dashboard.

4.2. Upon cancellation, no further payments will be processed, and access to the Connect+ Service will cease at the end of the current Billing Cycle.

4.3. We may terminate your subscription at any time by providing written notice. If terminated, your access will remain active until the end of the current Billing Cycle.

4.4. In accordance with UK consumer protection laws you have the right to cancel your subscription within 14 days of entering into this Agreement without giving any reason. To exercise this right, you must notify us in writing via email at support@pleaseconnectme.co.uk within the 14-day period. You may use the cancellation form provided on our website, but it is not mandatory. If you cancel within this period, and the Connect+ Service has not been provided to you in full or in part, we will refund the Subscription Fee in full. If you have requested or used the Connect+ Service during the 14-day cooling-off period, you will be charged for the portion of the service provided up to the date of cancellation. The amount charged will be proportional to the value of the service provided relative to the full Subscription Fee.

5. REFUND POLICY

5.1. Payments for the Connect+ Service are non-refundable. This includes fees for any partial month of service if you decide to cancel your subscription before the end of your current billing cycle.

5.2. Refunds may be issued only where required by applicable law. This includes situations such as billing errors directly caused by us or circumstances where statutory consumer protection laws grant you the right to a refund.

5.3. Refunds will not be provided for interruptions, delays, or issues caused by third-party utility providers or factors beyond our control, such as user error or incorrect information provided during the subscription process.

5.4. In cases where you believe a refund is warranted under applicable laws, you must submit a request in writing to support@pleaseconnectme.co.uk, providing details of the issue and any supporting documentation.

6. USER RESPONSIBILITIES

6.1. As a subscriber, you are responsible for:

• Accurate Information: Providing and maintaining accurate, complete, and up-to-date payment and contact details, including your name, email address, billing information, and any other required information. Failure to do so may result in suspension or termination of your access to the Connect+ Service.
• Legal Compliance: Using the Connect+ Service in full compliance with all applicable laws, regulations, and guidelines, including those related to utility services and online transactions.

6.2. You agree not to use the Connect+ Service for any unlawful, fraudulent, or unauthorised purpose. Prohibited activities include, but are not limited to:

• Fraudulent Use: Providing false information or impersonating another individual to gain access to the service.
• Service Interference: Attempting to disrupt, disable, or otherwise interfere with the proper functioning of the Connect+ platform or related systems.
• Unauthorised Access: Attempting to gain unauthorised access to any part of the Connect+ Service, its infrastructure, or third-party systems.

6.3. You are solely responsible for any agreements, obligations, or disputes that arise between you and third-party utility providers facilitated through the Connect+ Service, although we may provide reasonable support to address issues.

6.4. You agree that any violation of your responsibilities under this Agreement may result in suspension or termination of your subscription without notice, and you may be held liable for damages arising from your breach.

7. MODIFICATIONS TO SERVICE OR TERMS

7.1. We reserve the right to update, modify, or discontinue any aspect of this Agreement or the Connect+ Service at our sole discretion. Changes may include, but are not limited to, adjustments in functionality, pricing, or subscription features.

7.2. Notice of Changes:

• For significant changes, including alterations to fees or terms that materially affect your subscription, we will provide you with at least thirty (30) days’ advance notice via email or other communication methods.
• If minor changes are made, such as updates to reflect regulatory requirements or improve functionality, these may take effect immediately upon posting to our website.

7.3. Your continued use of the Connect+ Service after the effective date of any updates constitutes your acknowledgment and acceptance of the revised Agreement or Service terms. If you do not agree to the modifications, you must cancel your subscription before the changes take effect.

8. LIMITATION OF LIABILITY

8.1. The Connect+ Service is provided on an “as is” and “as available” basis, without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee uninterrupted or error-free operation of the Connect+ Service.

8.2. To the fullest extent permitted by law, we are not responsible for any:

• Indirect, incidental, special, or consequential damages, including but not limited to loss of profits, data, or business opportunities.
• Issues arising from third-party utility providers, delays, or disruptions beyond our control.

8.3. Limitation on Liability:

• Our maximum liability for any claims relating to the Connect+ Service is limited to the total amount of Subscription Fees you have paid to us in the six (6) months immediately preceding the claim.
• This limitation does not exclude liability for death, personal injury, or damages caused by fraud, gross negligence, or any other liability that cannot be excluded under applicable law.

9. GOVERNING LAW AND DISPUTE RESOLUTION

9.1. This Agreement shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflicts of law principles. The parties agree that the substantive law of England and Wales shall apply to any interpretation, performance, or enforcement of this Agreement, regardless of the place of execution, performance, or any other jurisdictional issue that may arise.

9.2. Any and all disputes, claims, or controversies arising out of or in connection with this Agreement, including but not limited to its formation, interpretation, validity, performance, breach, or termination, shall be resolved exclusively by the courts of England and Wales. The parties expressly submit to the jurisdiction of such courts, waiving any objection to venue or claims of inconvenient forum.
Notwithstanding the foregoing, either party may seek preliminary injunctive relief or other interim measures from any court of competent jurisdiction if necessary to preserve the rights or interests of such party pending the resolution of the dispute.

9.3. We are committed to resolving any complaints promptly and fairly. If you have any issues or concerns about the Connect+ Service, please follow the steps below:

1. In the first instance, contact our support team via email at support@pleaseconnectme.co.uk or by phone at 0800 36 88 551. Provide details of your complaint, including relevant dates, the nature of the issue, and any supporting documentation.
2. We will acknowledge receipt of your complaint within seven (7) working days and provide a reference number for future correspondence.
3. We aim to resolve complaints within ten (10) working days. If additional time is required, we will keep you informed of the progress and the reasons for any delay.
4. If you are not satisfied with the outcome, you may escalate your complaint by contacting a senior member of our team. Details of the escalation process will be provided upon request.
5. If the complaint remains unresolved after escalation, you may refer the matter to an independent Alternative Dispute Resolution (ADR) provider or contact the Citizens Advice Bureau for further support.

10. DATA PROTECTION AND PRIVACY

10.1. We are committed to protecting your personal data and ensuring that it is processed in compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and any other applicable data protection laws. We will handle your personal data in a lawful, fair, and transparent manner, and ensure that it is processed for legitimate purposes as outlined in this Agreement.

10.2. By subscribing to Connect+, you explicitly consent to the collection, use, storage, and processing of your personal data as described in our Privacy Policy. This includes, but is not limited to, the processing of your information for account management, service delivery, and communication purposes. You acknowledge that providing certain personal data is necessary for the proper functioning of the service.

10.3. We may share your personal data with third-party utility providers, contractors, or service partners solely for the purpose of delivering the services to you. These third parties are obligated to process your data in accordance with the relevant data protection laws. Under no circumstances will we sell, rent, or lease your personal data to third parties for marketing or any other unrelated purposes.

10.4. You have the right to request access to the personal data we hold about you and to correct any inaccuracies or outdated information. If you believe that the personal data we hold is incorrect, incomplete, or has been processed unlawfully, you may request that we update, correct, or delete such data in accordance with your rights under the UK GDPR.

11. INTELLECTUAL PROPERTY RIGHTS

11.1. All intellectual property rights, including but not limited to copyrights, trademarks, patents, trade secrets, and any other proprietary rights in the Connect+ service—its design, functionality, software, content, and any associated materials—are and shall remain the exclusive property of Please Connect Me Limited or its licensors. This includes any updates, enhancements, or modifications to the platform. You acknowledge and agree that you do not acquire any ownership rights in the service or its content through your use of Connect+.

11.2. Subject to your compliance with the terms of this Agreement, you are granted a limited, non-exclusive, non-transferable, and revocable license to access and use the Connect+ service solely for personal, non-commercial purposes. This license does not allow you to use the service in any manner that could compete with Connect+, nor does it grant you any rights to reverse engineer, decompile, or otherwise attempt to gain access to the platform’s underlying code or proprietary elements.

11.3. You agree that you will not copy, distribute, reproduce, modify, or create derivative works from any part of the Connect+ service or its content without the express prior written consent of Please Connect Me Limited. Additionally, you agree not to use the platform for any unlawful purpose or in a manner that could damage, disable, or impair the functionality of the service, or interfere with any other party’s use and enjoyment of the platform.

12. FORCE MAJEURE

We shall not be held liable for any failure or delay in the performance of the Connect+ Service due to events or circumstances beyond our reasonable control, including but not limited to acts of God (such as floods, earthquakes, and storms), natural disasters, war, terrorism, strikes, labor disputes, power outages, or interruptions or failures in third-party utility services or telecommunications networks. In the event of a force majeure, we will make reasonable efforts to notify you of the delay or failure and resume the service as soon as possible.

13. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Please Connect Me Limited, its employees, officers, directors, agents, affiliates, and licensors from and against any and all claims, actions, damages, liabilities, losses, or expenses, including reasonable legal fees, arising from or in connection with your use of the Connect+ Service, any breach of this Agreement, or your violation of any applicable law or third-party rights. This indemnity obligation will survive the termination or expiration of this Agreement.

14. SEVERABILITY

If any provision of this Agreement is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, such provision will be deemed modified or severed to the extent necessary to make it enforceable, and the remaining provisions of the Agreement will continue in full force and effect. The invalidity or unenforceability  of any provision shall not affect the validity or enforceability of the remainder of the Agreement.

15. ENTIRE AGREEMENT

This Agreement, along with any documents or policies expressly incorporated herein by reference, constitutes the complete and exclusive understanding between you and Please Connect Me Limited regarding the Connect+ Service. It supersedes all prior agreements, understandings, representations, or communications, whether written or oral, related to the subject matter hereof. No amendments or modifications to this Agreement shall be binding unless made in writing and signed by both parties.

By subscribing to Connect+, you confirm that you have read, understood, and agreed to these Terms and Conditions.

For cancellations, support, or questions about these Terms, please contact us at:

Please Connect Me Limited
Email: support@pleaseconnectme.co.uk

Phone: 0800 36 88 551