When moving home, one of the first things you’ll want to take care of is your broadband service. If you’re currently using Sky broadband and want to know what to expect during the move, here’s a rundown of all the important aspects to keep in mind.
Sky Broadband on the move
Whether you’ve just bought a house or you’re moving into a new rental property, you can take your Sky service with you wherever you go. The provider uses the Openreach network, which ensures great coverage all across the UK, so you’ll most likely be able to enjoy the same perks regardless of location.
However, broadband speeds may differ from one place to another based on the infrastructure available in each area. You can visit Sky’s website and check broadband availability and speeds in your area.
If there are no changes in this respect and you want to keep your current package, your contract will continue as usual, and you don’t have to do anything. If you want to upgrade or downgrade your broadband, you’ll need to contact Sky and have your contract modified to reflect the service and price changes.
Smooth transition with Sky Home Move
Sky has a simple and straightforward process in place that allows you to transfer your broadband service to your new location quickly and easily. To get started, all you have to do is sign up for Sky VIP for free and go to the Home Move section. Here, you can notify Sky that you’re planning to move to a new address.
For a seamless transition, Sky advises clients to inform them about the move 2-4 weeks in advance, so they have enough time to make the necessary preparations. Don’t forget to pack your Sky equipment when moving, except for the satellite dish, which Sky will install for you at your new address, should you require one.
The whole Sky Home Move process usually takes around 10 working days, depending on the work your engineers need to carry out to set you up.
If anything happens during the move and you require assistance, you can use the Home Move service to let Sky know about the issue and how they can help. Alternatively, you can call them on their contact numbers and talk to a representative.
Cost considerations when moving with your broadband
Moving your Sky broadband service to your new home is free of charge. Extra costs will only occur if you want to make changes to your existing package and add new services or if the installation process requires additional work (e.g., installing a new landline). You’ll also likely receive a refund on your final bill payment at your former address due to the service being paused for the duration of the installation process. The refund amount depends on the number of days the service was on hold.
If Sky Broadband doesn’t support your new address
As mentioned, Sky has an extensive network available throughout most of the UK, so the chances of moving to a place where Sky is not available are rather slim. However, certain areas don’t benefit from access to Sky Fibre or Full Fibre broadband. If your new location offers slower broadband speeds than the one you had at your old address and you’re not happy with the downgrade, you can consider cancelling your Sky service and switching to a new provider. Â
Moving home is a good time to review your broadband service options and see if there are any providers that offer better deals. However, keep in mind that you will have to pay a termination charge for cancelling your Sky contract early. If your contract has already ended, you can start researching the market and choose a suitable provider for the changeover.
If you want to transfer your existing broadband package to your new property or change to a new provider, Please Connect Me can do all that for you and more. We’ll manage all your essential home services while you move, so you can enjoy peace of mind and get set up in your new home in no time.
Sign up for free today for a hassle-free moving experience!
