You could find many nasty surprises in your new home from ugly furniture to full bins, but worst of all is being expected to pay the previous occupant’s bills.
Whether it’s an overdue Council Tax payment or debt on a pre-paid electricity meter, you should never pay for someone else’s utilities. We’ve laid out our best advice for what to do when you first move in to get everything set up properly. Make sure the only bills you’re paying are your own!
Open your utility accounts the right way
When you first move in, one of the first things to do is inform all the existing suppliers of the change of occupants. This will usually include the local council, water, and energy suppliers at minimum. All of your new suppliers need to know the dates of your move and when your legal responsibility began. Your suppliers will usually also need opening meter readings for energy, and sometimes water.
These opening meter readings will show how much energy had been used at the address before your move. If you don’t submit meter readings, your supplier will estimate your opening reads. These will be based on the last readings from the previous occupant. These could be months old, and won’t account for energy used while the house was unoccupied.
Informing your suppliers as soon as you move means that, even if your new house owes bills, you won’t be charged for the payments due before your move.
Make sure you have everything covered when you move with our moving home checklist.
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I’ve received a previous occupant’s bills
If a bill or letter arrives addressed to the last residents at your address, you have two options. Firstly, you can try to forward the bill to the previous occupants. They may have left you a forwarding address for posting, or you can try reaching out via your landlord.
Otherwise, you can return the bill to the utility company directly. Cross through the address and write ‘Not known at this address’ or ‘No longer lives here’ on the envelope, then drop the bill in a postbox. Don’t open any bills or letters that are not addressed to you.
Provided you’ve informed suppliers of your move, you’re only sent the previous occupant’s bills when there’s no forwarding address available. You can safely disregard these and won’t be required to pay their closing bill.
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The previous occupants left a negative balance on my meterÂ
If you have a pre-payment gas or electric meter, you might arrive at the property to find a negative balance on the meter. If this happens contact your new supplier as soon as possible. They’ll either be able to reset the balance (if it’s a smart meter) or send you a new top-up key that will reset the meter when you first use it.
In the meantime, you can top up the meter in small increments. Depending on the supplier, getting the meter reset can take anywhere from an hour to a few days. If you know there will be a negative balance before you move you can reach out to your energy supplier in advance.
Read more of our moving in guides:
